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Failing Payments on a Subscription

What should I do if a payment fails for my Ayoa subscription?

If your bank rejects our attempt to take a payment, we'll let you know by sending you an email.

Banks can decline payments for many different reasons including unusual spending habits, insufficient funds and incorrect card information like expiration date or CVC. To resolve the issue, you could try updating your card details or contacting your bank and asking them to let the transaction through.

You can update your card details in your account settings by clicking here.

We'll try to take the payment again 1, 4 and 7 days after the first failure.

After 4 failed payment attempts, your subscription will be cancelled.

If you continue to have trouble resolving a failed payment, contact us by clicking here.