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Add an extra layer of security to your Ayoa account with two-factor authentication.
What is two-factor authentication?
Two-factor authentication (2FA) also known as two-step verification or multi-factor authentication, is a way of adding an extra step to logging in to your account to make it more secure. By adding a second step before you are able to log in to your account it will make it more difficult for others to access your account.
When 2FA is set up, you are provided with recovery codes. These are one time codes that be used if you ever lose access to your mobile device or experience issues with your carrier.
It is critical that you save your recovery codes and keep them in safe place otherwise you risk losing access to your account.
How does two-factor authentication work in Ayoa?
We have two options to choose from
Authentication through SMS
Once you have registered your mobile number you will be sent a text message with a unique code each time that you attempt to log-in. You will then need to enter that code before being given access to your account.
Please remember to keep your mobile number up to date on your account.
We recently discovered an issue regarding users based in a country that's different from their original mobile carrier; in this instance, switching between network carriers preventing the SMS from being received.
If you live in a different country than where your mobile is registered, or travel a lot, we strongly recommend using the authenticator app instead to avoid any issues that might be caused by switching mobile carriers intermittently.
Authenticator app
For extra protection, you can use an Authenticator app. These apps generate unique codes that expire every 30-60 seconds. As the code is not transmitted it's less likely to be intercepted. It's also useful if you have an unreliable call service.
To download an Authenticator app, search the App store ( iPhone) or Google Play ( Android) for "Authenticator". Google Authenticator and Microsoft Authenticator can be downloaded for free but there are other options available such as Authy, 1Password and LastPass Authenticator.
Please remember to transfer your authenticator app when getting a new mobile device.
What if I lose access to my mobile device?
When you set up two-factor authentication you will be provided with a list of recovery codes. Please print these out or store them somewhere safe. You can use each of these codes once to access your account should you not be able to access your mobile device.
If you lose your mobile device and don't have access to your recovery codes then you will not be able to access your account.
Setting up Two Factor Authentication in Ayoa.
1. Go to your settings in the web app by clicking on the menu.
2. Then click on Settings> Account settings.
3. In the account settings click on 'Security'.
4. Click on 'Set up two-factor authentication' to choose which option you would prefer.
Setting up SMS Two Factor Authentication in Ayoa.
1. Click 'Use SMS'.
2. Enter your mobile number and choose the country code.
3. To complete the set-up you will be sent a verification code, please enter and submit it when received.
4. Once submitted SMS two-factor authentication will be enabled. You will be provided with a list of recovery codes. Recovery codes can be used to access your account if you lose your device, each code may only be used once. Please print these out or keep them in a safe place that you would be able to access if you couldn't access your phone.
If at any point you find that you have used most of your recovery codes you can generate a new list by clicking "Generate new recovery codes".
If you lose your mobile device and don't have access to your recovery codes then you will not be able to access your account.
Click 'Back to settings' to exit.
5. The two-factor authentication will show as enabled.
6. Now when you attempt to log in you will be sent a verification code that you must enter before you can access your account.
Setting up Two-Factor Authentication in Ayoa using Authenticator.
You will need an Authenticator app downloaded onto your phone to use this option.
1. Click on 'Use an app'.
2. Use your Authenticator app to create a new entry for Ayoa. You will usually be prompted to scan the QR code on the screen, but if for any reason you can't, you can enter the unique key instead. Once you have done this, you will be provided with a unique code.
3. Enter the code from your Authenticator into Ayoa and click submit.
4. The two-factor authentication will now be set-up.
You will be provided with a list of recovery codes. Recovery codes can be used to access your account if you lose your device, each code may only be used once. Please print these out or keep them in a safe place that you would be able to access if you couldn't access your phone.
If at any point you find that you have used most of your recovery codes you can generate a new list by clicking "Generate new recovery codes".
If you lose your mobile device and don't have access to your recovery codes then you will not be able to access your account.
Click 'Back to settings' to exit.
5. In your security settings you will be able to see which method you have used to secure your account, and you can view your recovery codes at any time.
6. When you log in, you will be prompted to enter the unique code from your authenticator app. Once you have entered you will be logged into Ayoa.
Turning off Two-Factor Authentication in Ayoa.
1. Open your security settings.
2. Click 'Disable'.
3. This will turn two-factor authentication off. Please note that once disabled any previously saved recovery codes will not be valid, and if you enable two-factor authentication again new recovery codes will be created.
