--- title: Getting started with AYOA Chat description: Use Ayoa Chat to share live project updates; maximizing your productivity --- [Skip to content](https://support.ayoa.com/getting-started-with-ayoa-chat#main-content) English Show submenu for translations [More support](https://support.ayoa.com/kb-tickets/new?hsLang=en) [![ayoa\_logo-svg](https://support.ayoa.com/hubfs/ayoa_logo-svg.svg)](https://ayoa.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.ayoa.com/kb-tickets/new) - [Sign in to AYOA](https://app.ayoa.com/) [Sign in to AYOA](https://app.ayoa.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.ayoa.com/?hsLang=en) 2. [AYOA Chat](https://support.ayoa.com/ayoa-chat?hsLang=en) July 29, 2025 # Getting started with AYOA Chat ## Share live project updates and maximize your productivity **Hide/ display Chat** You have a choice whether to display the Chat bar open or to minimise it. By default, the Chat bar will be minimised. To view the Chat bar, click on your AYOA avatar icon  ![Ayoa closed menu](https://support.ayoa.com/hs-fs/hubfs/Ayoa%20closed%20menu.jpg?width=348&height=57&name=Ayoa%20closed%20menu.jpg) Your Chat bar will now be maximised and should show a similar view to the below, down the left hand side of your screen: ![Your chat bar will now be shown in full.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043066661843originalumPUo80NfWo21iCRyJ65NSOL3MjMc1gUfA.png?width=70&height=932&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043066661843originalumPUo80NfWo21iCRyJ65NSOL3MjMc1gUfA.png)   To minimise the chat, click the  **^  icon** at the bottom of the Chat bar. ![To minimise the chat, click the ^ icon at the bottom of the chat bar.](https://support.ayoa.com/hs-fs/hubfs/Screenshot_7-png-May-22-2023-02-13-37-8570-PM.png?width=100&height=88&name=Screenshot_7-png-May-22-2023-02-13-37-8570-PM.png) **Begin a new Chat** 1\. To begin a new Chat, click on the **blue speech bubble** in the Chat bar. This is located to the left-hand side of the screen. You can create either a 1-1 chat or a group chat. ![To begin a new Chat](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053561originalDfqoDKaCzuPpCdZWRhsO0JR0dbsZ4sXv4Q.png?width=70&height=415&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053561originalDfqoDKaCzuPpCdZWRhsO0JR0dbsZ4sXv4Q.png)   2\. Enter either an email address or contact name in the **search bar**, or choose someone from the **contact list** below. ![Enter either an email address or contact name](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053577originaldrhJgOH94nUJwEAKdsqjmxVQZpTomDTVtw.png?width=400&height=362&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053577originaldrhJgOH94nUJwEAKdsqjmxVQZpTomDTVtw.png)   3\. Then select **Start Chat**. ![Then select Start Chat.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053608originalZmfXjiAAkBFVWuzs4kUru7HjlIBT-vC7_w.png?width=400&height=183&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053608originalZmfXjiAAkBFVWuzs4kUru7HjlIBT-vC7_w.png)   4\. Type your message and then tap **Send** to send the message. ![Type your message and then tap Send to send the message](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368505originalNXOd2O0UiqRDAAMFJSD1emDbY7JH8CxZ3A.png?width=400&height=663&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368505originalNXOd2O0UiqRDAAMFJSD1emDbY7JH8CxZ3A.png)   5\. This will create your new Chat channel where you can add updates or see your communication history ![This will create your new chat where you can communicate with this individual.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368581original9OZZBTSzkTBZFix1Hq5m_3twHbbGDB7Ccw.png?width=400&height=664&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368581original9OZZBTSzkTBZFix1Hq5m_3twHbbGDB7Ccw.png)   6\. If you make a mistake and need to change something you have sent, you can **edit your messages.** Hover over the sent message and you will see the word **Edit** appear in the corner. ![ If you make a mistake and need to change something you have sent, you can edit your messages. ](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043021777396originalJLSl2JyPXhfCkP8r2jFKHqW9plF8EJJ6xA.png?width=400&height=140&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043021777396originalJLSl2JyPXhfCkP8r2jFKHqW9plF8EJJ6xA.png) 7\. A box will appear around your message and you can edit the text, correcting any typos or adding anything missed. Click **Save changes** when done. ![A box will appear around your message and you can edit the text, correcting any typos or adding anything missed.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043021778009originalje3IOrdK_2Y1WtZc41yyJmcRk7w5UVZJmg.png?width=400&height=199&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043021778009originalje3IOrdK_2Y1WtZc41yyJmcRk7w5UVZJmg.png)   8\.  The edited message will then show in your Chat thread. ![The edited message will then show in your Chat thread.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043021778843original87jAjwbFjYpuGrTDaHdKyKx3OsyiNqv44A.png?width=400&height=175&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043021778843original87jAjwbFjYpuGrTDaHdKyKx3OsyiNqv44A.png) **Group Chat** 1\. To begin a Group Chat, **simply add multiple contacts in the same way.** You will see a tick next to the contact names and these names will be grouped at the top. ![To begin a group chat, simply add multiple contacts in the same way.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053695originaljvUeWE2OQoGNliuxWUqHvGOkQw4sSJTugw.png?width=400&height=596&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053695originaljvUeWE2OQoGNliuxWUqHvGOkQw4sSJTugw.png)   2\. The title of the Chat will automatically appear as a list of the contact names. To change this, simply click on the **contact names** to type a new title. Select the **tick/check icon** to the side when you have named the Chat. ![The title of the chat will automatically appear as a list of the contact names.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053715originalXdiZOKAd4IUZeQusKmGczJww1sT--rkAPA.png?width=400&height=668&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053715originalXdiZOKAd4IUZeQusKmGczJww1sT--rkAPA.png) 3\. To edit the details of a Group Chat, click on the **three vertical dots** in the top right-hand side of the Chat window. Here, you can **add and remove contacts, change the Chat name and change the Chat image.** ![To edit the details of a group chat, click on the three vertical dots in the top right-hand side of the chat window.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368659originalpuOr7heprFwCce7aN9TCGwTOJ0HcnI8_BQ.png?width=400&height=507&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368659originalpuOr7heprFwCce7aN9TCGwTOJ0HcnI8_BQ.png) **Adding an Avatar to a Group Chat** Once you have created a Group Chat you can then add an **avatar** so that you can easily identify it among your Chat list. 1\. Open the Chat, then tap the **3-dot menu** and tap  **Edit**. ![To add an avatar to your new group chat, open the chat, then tap the 3 dot menu and tap  Edit.](https://support.ayoa.com/hs-fs/hubfs/Screenshot_8-png-May-22-2023-02-17-28-2049-PM.png?width=200&height=203&name=Screenshot_8-png-May-22-2023-02-17-28-2049-PM.png)   2\. Tap on the **blue image icon**, then browse your computer for the image you want. ![Tap on the blue image icon, then browse your computer for the image you want.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053798originalEqDxxiI-RMm5GI00OxnS_BPRVxQ4ospv8A.png?width=400&height=369&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053798originalEqDxxiI-RMm5GI00OxnS_BPRVxQ4ospv8A.png)   3\. The image will now add be added as an avatar that you will be able to see in the Chat list. ![The image will now add be added as an avatar that you will be able to see in the chat list.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053817originalozD5FX2chOUD038jYZaIndPF1lh3urcfwg.png?width=400&height=347&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043019053817originalozD5FX2chOUD038jYZaIndPF1lh3urcfwg.png) **Favourites** If you know you are going to be chatting regularly  you might want to add to your favourites. 1\. Simply go into the Chat you want to favourite, and click on the **star icon** located near the top of the window. ![To add a Chat to your favorites](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368770original3xwgEg0-Mu2hnLbG-yI5BxIECw8SL4vqxA.png?width=400&height=118&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368770original3xwgEg0-Mu2hnLbG-yI5BxIECw8SL4vqxA.png)   2\. Once added, this will turn yellow and you will see this star next to the member’s avatar or Chat image in the Chat bar.   That Chat will then stay frozen at the top of the Chat bar so it is easy for you see and access.   ![That Chat will then stay frozen at the top of the Chat bar](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368818originalgo6pBW4SLPUteFa1Gh46UL-sArTOC3t7kw.png?width=400&height=275&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368818originalgo6pBW4SLPUteFa1Gh46UL-sArTOC3t7kw.png) #### **Notifications** To receive notifications for Chat, click on the speaker icon in AYOA   ![image-png-Jun-10-2025-02-03-11-4048-PM](https://support.ayoa.com/hs-fs/hubfs/image-png-Jun-10-2025-02-03-11-4048-PM.png?width=257&height=56&name=image-png-Jun-10-2025-02-03-11-4048-PM.png)   At the bottom of the drop-down you will see a blue banner that says **enable desktop notifications - remember to check your browser settings to ensure notifications are permitted on your device**   ![To receive desktop notifications for Chat](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368875originalpNbma-AV7OmxLoS6rxqOlzyog0nnn37riQ.png?width=400&height=121&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043069368875originalpNbma-AV7OmxLoS6rxqOlzyog0nnn37riQ.png)   When someone is online, a small green icon will appear above their avatar. When you have a new message in Chat, you will see a small red circle on the avatar or Chat image. 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