---
title: Urgency levels in Tasks
description: Some Tasks are more urgent than others, and you want to make sure you prioritise the most important ones
---

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July 28, 2025

# Urgency levels in Tasks

## Some Tasks are more urgent than others, and you want to make sure you prioritise the most important ones

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/suJttXvqeOc?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="How to Change Urgency / Importance of a task" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

### To add an Urgency level:

1\. Select your chosen Task to open the sidebar menu:

 

![View of the task info.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043105178000originalzHnadIowkJ1AIjSoBlMVLo8cIZaxNTNuMg.png?width=400&height=473&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043105178000originalzHnadIowkJ1AIjSoBlMVLo8cIZaxNTNuMg.png)

 

2\. The **lightning icon** represents urgency, click on the box next to it to open the options. 

![View of the Urgency and importance options.](https://support.ayoa.com/hs-fs/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043083198217originald6KZg24RPx-gk9JDrYoooCxnScH3KWwsQA.png?width=400&height=78&name=s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043083198217originald6KZg24RPx-gk9JDrYoooCxnScH3KWwsQA.png)

 

3\.  You will have the option to choose from **2** different **colours**. 

- **X**= Normal Urgency
- **Amber**= High Urgency
- **Red**= Very High Urgency

![Selecting the x as to choose level of the urgency/importance.](https://support.ayoa.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043083198260originalCeiL2bDmtjAxQBnRIgB2MppHAtw5B2DYfQ.png)

 

4\. Click on your chosen **level** of urgency.

![Selecting red colour to change level of the urgency. ](https://support.ayoa.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043083198585originalKtzSLUYg3hQmnv4Y-sLiRVzgqDVFdSwS-A.png)

 

5\. Once chosen, a coloured Lightning Bolt icon will appear on the Task  - indicating urgency when in TASK preview mode (when looking at a Task Board in its entirity)

![Urgency shown on the task box with the red lighting bolt icon.](https://support.ayoa.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction2043083198410originalfQYN7YG4fAhgVJ0yxL3BkZHXy6cHscMXlA.png)

 

6\. Tasks with an Urgency level applied to them will appear in the Urgency list view, under the correct urgency header. The list view, **- or Task Board History -**  is available at the top right-hand corner of the Task Board - available to switch between views of your Tasks based on your preference:

 

![](https://support.ayoa.com/hs-fs/hubfs/image-png-Jul-22-2025-08-26-29-6747-AM.png?width=529&height=225&name=image-png-Jul-22-2025-08-26-29-6747-AM.png)

 

 

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