--- title: Why do I keep having to log in? description: Do you keep getting logged out of Ayoa? --- [Skip to content](https://support.ayoa.com/why-do-i-keep-having-to-log-in#main-content) English Show submenu for translations [More support](https://support.ayoa.com/kb-tickets/new?hsLang=en) [![ayoa\_logo-svg](https://support.ayoa.com/hubfs/ayoa_logo-svg.svg)](https://ayoa.com/) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.ayoa.com/kb-tickets/new) - [Sign in to AYOA](https://app.ayoa.com/) [Sign in to AYOA](https://app.ayoa.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.ayoa.com/?hsLang=en) 2. [My AYOA Account](https://support.ayoa.com/my-ayoa-account?hsLang=en) 3. [My Preferences](https://support.ayoa.com/my-ayoa-account?hsLang=en#my-preferences) July 28, 2025 # Why do I keep having to log in? ## Do you keep getting logged out of AYOA? **We automatically log customers out for security when their IP address location changes** ***Why does my IP address change?*** Your IP address can change when you log in at home and later at work or while accessing your AYOA account on a mobile device from different locations. In certain situations, automatic log-out can happen more frequently when you connect to the internet via a dynamic IP address or a VPN service (these rotate your IP address frequently) If you or your business use a VPN, and you would like us to turn off the security feature that automatically logs you out of your account when it detects an IP address change - please [contact our support team](https://support.ayoa.com/kb-tickets/new?hsLang=en) who can help amend your settings with your permission. **Please note: adjusting any security features alters the level of protection you have against common cyber security threats.** Enhanced security settings can be reviewed inside your AYOA account (app settings) We recommend using **two-factor authentication** to secure access to your account, and single-sign on (SSO) when using AYOA as part of a business plan.   Find out more [here](https://support.ayoa.com/setting-up-two-factor-authentication?hsLang=en)     - [Accessing AYOA](https://support.ayoa.com/accessing-ayoa?hsLang=en) - [My AYOA Account](https://support.ayoa.com/my-ayoa-account?hsLang=en#main-content) - [My Preferences](https://support.ayoa.com/my-ayoa-account?hsLang=en#my-preferences) - [Managing your AYOA subscription](https://support.ayoa.com/my-ayoa-account?hsLang=en#managing-your-ayoa-subscription) - [AYOA Team Plans](https://support.ayoa.com/ayoa-team-plans?hsLang=en) - [AYOA Mobile](https://support.ayoa.com/ayoa-mobile?hsLang=en#main-content) - [Account Management - Mobile](https://support.ayoa.com/ayoa-mobile?hsLang=en#account-management-mobile) - [Ayoa Chat - Mobile](https://support.ayoa.com/ayoa-mobile?hsLang=en#ayoa-chat-mobile) - [Mind Maps - Mobile](https://support.ayoa.com/ayoa-mobile?hsLang=en#mind-maps-mobile) - [Task Boards and My Planner - Mobile](https://support.ayoa.com/ayoa-mobile?hsLang=en#task-boards-and-my-planner-mobile) - [Whiteboards- Mobile](https://support.ayoa.com/ayoa-mobile?hsLang=en#whiteboards-mobile) - [AYOA Chat](https://support.ayoa.com/ayoa-chat?hsLang=en) - [Mind Maps](https://support.ayoa.com/mind-maps?hsLang=en#main-content) - [Getting started with Mind Mapping in AYOA](https://support.ayoa.com/mind-maps?hsLang=en#getting-started-with-mind-mapping-in-ayoa) - [How to use Mind Maps on the Web / Desktop](https://support.ayoa.com/mind-maps?hsLang=en#how-to-use-mind-maps-on-the-web-desktop) - [Radial Maps](https://support.ayoa.com/mind-maps?hsLang=en#radial-maps) - [Capture Maps](https://support.ayoa.com/mind-maps?hsLang=en#capture-maps) - [iMindMap](https://support.ayoa.com/mind-maps?hsLang=en#imindmap) - [Accessibility](https://support.ayoa.com/mind-maps?hsLang=en#accessibility) - [AI](https://support.ayoa.com/ai?hsLang=en#main-content) - [AI imports and prompts](https://support.ayoa.com/ai?hsLang=en#ai-imports-and-prompts) - [AI Assistant](https://support.ayoa.com/ai?hsLang=en#ai-assistant) - [Imports and Exports](https://support.ayoa.com/imports-and-exports?hsLang=en#main-content) - [Imports](https://support.ayoa.com/imports-and-exports?hsLang=en#imports) - [Exports](https://support.ayoa.com/imports-and-exports?hsLang=en#exports) - [Task Management](https://support.ayoa.com/task-management?hsLang=en#main-content) - [Task Boards](https://support.ayoa.com/task-management?hsLang=en#task-boards) - [Workflow / Kanban](https://support.ayoa.com/task-management?hsLang=en#workflow-kanban) - [Canvas](https://support.ayoa.com/task-management?hsLang=en#canvas) - [Gantt Timeline](https://support.ayoa.com/task-management?hsLang=en#gantt-timeline) - [Task Management](https://support.ayoa.com/task-management?hsLang=en#task-management) - [Whiteboards](https://support.ayoa.com/whiteboards?hsLang=en#main-content) - [Whiteboards](https://support.ayoa.com/whiteboards?hsLang=en#whiteboards) [![ayoa\_logo-svg](https://support.ayoa.com/hubfs/ayoa_logo-svg.svg "ayoa_logo-svg")](https://ayoa.com) [Get started for free](https://auth.ayoa.com/signup?email=) [AYOA privacy policy](https://www.ayoa.com/privacy-policy/) [Got a suggestion?](https://share-eu1.hsforms.com/1xuRuRa85Q-e8ya52b55HQwf4wbn) [Our customers](https://www.ayoa.com/ourcustomers/) Copyright © 2026, OpenGenius Ltd.